Instructor: Dylan Bates, MS-THSP, MS-CMHC | Melanie Brower, MS-CMHC
Specialized training for 911 dispatchers, call takers, and communications center personnel who experience unique vicarious trauma and operational stress.
• The Invisible First Responders: Understanding dispatcher mental health and vicarious trauma
• Auditory Trauma: The impact of hearing death, violence, and desperation without visual context
• Helplessness and Hypervigilance: Managing lack of closure and constant crisis activation
• Multi-Tasking Under Pressure: Stress of simultaneous calls, radio traffic, and decision-making
• Second-Guessing and Self-Blame: Processing difficult calls and perceived mistakes
• Isolation in the Communications Center: Physical separation from field units and limited peer connection
• Shift Work and Sleep for Dispatchers: Managing irregular schedules and alert fatigue
• Building Peer Support for Communications Personnel: Creating safe spaces for dispatchers
• Critical Incident Stress for Dispatchers: Line-of-duty deaths, officer down, mass casualties, child deaths
• Retirement and Transition for Dispatchers: Loss of purpose, identity, and connection to public safety
• Leadership Support for Communications Centers: Trauma-informed supervision and wellness initiatives
Pricing: Same as À La Carte rates (60–90 min / half-day / full-day)
Instructor: Dylan Bates, MS-THSP, MS-CMHC | Melanie Brower, MS-CMHC
Specialized training for 911 dispatchers, call takers, and communications center personnel who experience unique vicarious trauma and operational stress.
• The Invisible First Responders: Understanding dispatcher mental health and vicarious trauma
• Auditory Trauma: The impact of hearing death, violence, and desperation without visual context
• Helplessness and Hypervigilance: Managing lack of closure and constant crisis activation
• Multi-Tasking Under Pressure: Stress of simultaneous calls, radio traffic, and decision-making
• Second-Guessing and Self-Blame: Processing difficult calls and perceived mistakes
• Isolation in the Communications Center: Physical separation from field units and limited peer connection
• Shift Work and Sleep for Dispatchers: Managing irregular schedules and alert fatigue
• Building Peer Support for Communications Personnel: Creating safe spaces for dispatchers
• Critical Incident Stress for Dispatchers: Line-of-duty deaths, officer down, mass casualties, child deaths
• Retirement and Transition for Dispatchers: Loss of purpose, identity, and connection to public safety
• Leadership Support for Communications Centers: Trauma-informed supervision and wellness initiatives
Pricing: Same as À La Carte rates (60–90 min / half-day / full-day)
