Frequently Asked Questions
What’s the difference between coaching, peer support, and therapy?Coaching and peer support focus on practical tools, education, and lived‑experience support, while therapy is clinical treatment provided by a licensed mental health professional and typically involves diagnosis and formal treatment planning.
How do virtual sessions and groups work, and is my information confidential?Virtual sessions and groups are held online via zoom, scheduled in advance, and follow clear ground rules so members can share safely; while not therapy, your information is kept private except for safety or legal concerns. You can enter any name that makes you feel safe but must verify your identity with the facilitator for safety and confidentiality purposes.
Do I have to involve my department or use my insurance to get support?No, you don’t have to involve your department, and services are self‑pay so you can access support without going through your agency or insurance, helping you protect your privacy and job concerns.
I’m in crisis right now—can you help and what should I do next?Badges & Breakthroughs is not a crisis line; if you are in immediate danger, contact 911, your local emergency number, 988, or your nearest emergency room, then you can reach out to us for ongoing peer support and follow‑up once you’re safe.
Are donations and sponsorships publicly recognized?We recognize sponsors and major donors on our website, podcast, events, and materials if desired, or keep support anonymous for those who prefer to give quietly while still making a major impact.
What impact do donations and sponsorships actually make?Donations and sponsorships help fund low‑cost or free peer support, coaching, trainings, and resources, expanding access to first responders, veterans, and families who might not otherwise seek help.